Return of goods and cancellation of the order
for your 100% satisfaction and for purpose to make crocogo.com absolutely safe place you can buy without a risk, we will give you a refund guarantee on all the items that we offer. You have the right to return the product in 30 days after your purchase for a full refund. Please make sure that your purchased product is in original conditions. We offer a free worldwide shipping and we also pay back shipping to us in case you would like to return an item, because we want to you to feel comfortable with your risk free purchase. Please contact us on [email protected] if you want to return an item.
Please carefully read refund policy carefully
The buyer has the right to cancel the shipment only in this case when the product has not been sent to the buyer’s address, after receiving the goods the buyer has the right to return the product within 30 days and recover all the money paid by the buyer, the buyer is responsible for the delivery of the goods and disappearance of the goods, i.e. lost in time of logistics or delivery, the buyer incurs losses and the seller does not compensate for losses and damages caused by the buyer, unless the product has reached the seller and the seller’s distribution point lost the goods – in this case the seller should cover the buyer’s losses. The seller returns the money within 10 business days, the date counted from the date of delivered of the goods to the seller.
In the event that the packaging of the goods is damaged, damaged or the product has been used, and has lost the visual appearance of the goods, the seller has the right not to accept the goods and not return the money to the buyer – in this case the seller is responsible for delivering the goods back to the buyer. Buyer himself, bearing the delivery costs, should deliver the goods to the logistics center or to the address shown by the seller, the seller shows the address to which the goods should be delivered, the buyer confirms and agrees to send the returned product abroad to the Republic of Lithuania, if is required by the seller. The money is returned to the same payment account from which payment was received.