We kindly ask you to read a FAQ before submitting a ticket

How can I learn more about the product?

We want to make sure we properly inform you about the functionality of the product, which is why each product is not only described, but we also add a movie that allows you to see how the product works live. Just watch the clip and you’ll be able to immediately see how a product can be useful to you!

How will I receive the goods after payment?

We will send you an order confirmation instantly after your order has been paid, please kindly check a spam folder in case an information is missed. We will send you a tracking information in a few business days after your order has been paid. Also, you will be able to follow your parcel way with the tracking number, you can easily track your parcel at www.track24.net. To ensure the fastest possible delivery, each product is shipped in the fastest way. Sometimes we deliver packages separated so don’t worry if you received just a part of your order. Normally, we will deliver goods to you via some fastest European post service (In case you are located in the Europe) and we use fast line for our costumers in USA, Canada, New Zeland and Australia and the rest of the world. We do our best to find a line that does fastest delivery for every buyer in every country.

Why I cannot see the tracking information?

Our catalog of goods is exclusive and the goods are usually sells out quickly, sometimes we need to dispatch them from warehouses that is abroad or different from the country that you live in. In 99.99% of cases we show you the correct tracking number of your parcel, but sometimes tracking info on your local postal service website it may not be shown until the parcel didn’t arrives in your destination country. Also it may take a few days for tracking info to update on parcel tracking platforms if you track internationally by using www.track24.net

When I will receive my order?

We want to ensure the fast shipping to your destination country that’s why we always are using express tracked shipping services such as Epacket.

Europe/USA/Canada/Australia – about 7-20 working days

South America – about 15-40 working days.

Assia – about 10-25 working days.

Sometimes delivery may have a delay causing by high pick season or other reasons that we are unable to control. Hope you can understand.

 

How can I track a shipment?

We will send you a tracking information within 2-3 business days after we receive your order. You can track your parcel on www.track24.net or https://www.aftership.com/couriers/china-ems (in case you are located in USA/Canada/UK/Australia or New Zeland). If you have any questions regarding your order or delivery please feel free to contact us on [email protected] and we are glad to help you!

How can I buy on Crocogo?

Order in just a few clicks!

You could easily pay with a few click using Paypal. Just chose an item you want to buy and click checkout with Paypal then click click continue and check if your Paypal address is correct. Once you click continue it’s done!

Don’t have a Paypal account?

Don’t worry you can pay using credit or debit card, just chose credit/debit card Payment option once you will be redirected to the Paypal page and you good to go!

Once you complete an order we will provide a tracking info in 2-3 business days.

Do you offer a refund if I am not happy or changed my mind?

Yes, for your 100% satisfaction and for purpose to make crocogo.com absolutely safe place you can buy without a risk, we will give you a refund guarantee on all the items that we offer. You have the right to return the product in 30 days after your purchase for a full refund.  Please make sure that your purchased product is in original conditions. We offer a free worldwide shipping and we also pay back shipping to us in case you would like to return an item, because we want to  you to feel comfortable with your risk free purchase. Please contact us on [email protected] if you want to return an item.

How much does shipping cost?

Good news! We are not only ensure the fastest shipping method to your country, but we also will gonna dispatch and deliver an item absolutely free worldwide. 

What about custom fees?

We not only ensure the fastest and free delivery to your country, but we also cover a custom fees if your parcel is held by customs. Please send us an invoice that you received from custom and we will compensate it. If it’s happened please contact us on [email protected]

Didn’t find an answer?

Feel free to contact us!